FAQs

SHIPPING AND HANDLING

We ship across Canada, normally within 3 business days, via Canada Post through their Ground/Surface delivery services, unless otherwise requested. All Canadian orders receive automatic package tracking.

We are not responsible for missing packages where address information has been incorrectly entered through the ordering process, or for packages damaged in transport.

SHIPPING TIMELINES ARE AS FOLLOWS:

  • Canada: 2- 5 days within British Columbia and, up to 10 days nationally

RETURNS

We want you to be happy with and excited about your purchase. If you’d like to return or exchange an online order, please email: contact@canutranaturals.ca to obtain a return authorization, and receive further instructions.

If we shipped the wrong item to you by mistake, please contact us at: contact@canutranaturals.ca and we will ship the correct item at no additional cost.

ADDITIONS OR CANCELLATIONS

To avoid confusion and ensure a speedy delivery, please check your order carefully before you check out. That being said, we know that mistakes happen. If you have forgotten to add something to your order or you wish to change it, please email us within 24 hours with your name, order number and additional items being requested and we will do our best to accommodate your request.

In most cases, you may need to place a new order. Additional costs for merchandise and shipping will be added to your original bill.

We do not accept order cancellations or changes once an order has been processed which is why we request you contact us immediately. Cancelled orders (orders that have been placed, but not shipped) will incur a 15% restocking fee, which will be subtracted from your refund.

ORDER TRACKING

When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

OUT OF STOCK ITEMS

As all our products are made in small batches we occasionally run out of stock, but, if we do, we apologize for the inconvenience this may cause. Feel free to email us contact@canutranaturals.ca to be first in line when stock replenishes.

INCORRECT, DAMAGED OR LOST GOODS

If you received incorrect or damaged products, save all contents and packing material and contact us at: contact@canutranaturals.ca within 3 business days.

Failure to contact us promptly voids any responsibility we may have had.

PRIVACY

We never share your personal information with anyone.

HOLIDAYS AND CLOSINGS

We are closed on all British Columbia and Canadian statutory holidays. Please feel free to leave us a message or email on these days and we will get in touch within the next 3 regular business days.

NO ANIMAL TESTING

All of our ingredients and products are made with natural ingredients and free of any animal testing.

DISCLAIMER

Although allergic reactions to our products are uncommon, we recommend testing them first by using them on a small patch of skin. If redness or irritation develops within 24 hours, discontinue use.

The information presented on this website is not meant to diagnose or treat any medical condition or replace the advice or care of a qualified health professional.